Return & Refund Policy

Effective Date: May 2025


At VelvetCo, we want you to love your purchase. If you’re not satisfied, we’re here to help. Please review our return and refund policy below.

 

 

 

1. Return Eligibility

You have 30 calendar days from the date of delivery to request a return.


To be eligible for a return:

 

  • The item must be unused, in the same condition that you received it.

  • It must be in the original packaging, with tags attached.

  • You must provide a valid proof of purchase or order number.

 

 

 

 

2. How to Request a Return

To start a return, email us at info@velvetcostore.com with your order number and reason for return.


Returns must be sent to our fulfillment center: 
Tutuca Group LLC  
16192 Coastal Highway,  
Lewes, Delaware 19958,  
United States 

Once your return is approved, you will receive return instructions. Please do not return any products without prior authorization.

 

 

 

3. Return Shipping Costs

 

 

  • If the return is due to our error (e.g., wrong or defective item), we will provide a pre-paid return label.

  • If the return is due to customer preference (e.g., changed mind), the customer is responsible for return shipping costs.

 

 

 

 

4. Refunds

Once we receive and inspect your return:

 

  • You will be notified via email.

  • If approved, your refund will be processed to your original payment method within 5-10 business days.

  • Shipping fees (if any) are non-refundable unless the return is due to our error.

 


If you have not received your refund after 10 business days, please contact your bank or card issuer before reaching out to us.

 

 

 

5. Exchanges

We do not offer direct exchanges. If you want a different size or item, please return your product and place a new order.

 

 

 

6. Non-Returnable Items

The following items are not eligible for return:

 

  • Items marked as final sale

  • Gift cards

  • Personalized or custom-made products

  • Any item that has been worn, washed, or altered

 

 

 

 

7. Damaged or Defective Items

If you receive a damaged or defective item, contact us within 48 hours of delivery at info@velvetcostore.com with clear photos. We will send a replacement or issue a full refund, including shipping, at no extra cost.

 

 

 

8. Lost Parcels

If your parcel is lost in transit, we will send a replacement free of charge. Refunds will only be issued if the item is not delivered within 60 calendar days from the shipping date.

 

 

 

9. Contact

For questions, please reach out to our support team:


📧 Email: info@velvetcostore.com

🌍 Website: www.velvetcostore.com

📍 Operated by: Tutuca Group LLC, 16192 Coastal Highway, Lewes DE 19958, USA